Quality Assurance- Disability care services

At Frontier Support we care

At Frontier Support we enable the people we support to live active and socially inclusive lives incorporating employment, everyday skills and leisure of their choosing. We support people in their homes to be active citizens in their own community.

We care for people with a variety of needs including Learning Disabilities, Autism, Aspergers, Epilepsy, Mental & Physical Health issues and Challenging Behaviour. We do this by providing imaginative, specialist care and support in their homes and we’ve been working in this way across London and the South East since 2006.


We care about keeping the people we support safe

  • Regulation

    We’re registered with and regulated by the Care Quality Commission (CQC).

  • Transparency

    We encourage continuous open dialogue with all parties including the person being supported, family, medical professionals and social workers.

  • Expertise

    We have a dedicated in-house behavioural team with many years experience and training from the world renowned Tizard Centre and the Institute of Applied Behavioural Analysis.

  • People

    We have a sizeable team of skilled and caring professionals spread across support work, behavioural support and operational management.

  • Checks and Measures

    We have a clear structure that ensures our staff on the ground are best placed to deliver quality care to the people we support but with the necessary infrastructure to provide all the relevant checks and measures.

  • Industry Contacts

    We have relationships with a number of industry specialists and who we can call upon as required. These include Dr John Biddulph, specialist provider of Autism and Asperger’s training, the Tizard Centre and the Institute of Applied Behavioural Analysis.

  • Training

    We actively support team members through a range of qualifications and training from achieving the new Care Certificate to specialist behaviour and management qualifications.

  • Equal Rights

    We challenge any situation that threatens the right of the people we support to live with freedom from discrimination and harassment.


We care about empowering the person we’re supporting

  • At Frontier Support, we believe that care and support should be about much more than doing things to a person or for them.
  • We involve the people we support in planning their care and designing their support plan.
  • We empower people to live active and socially inclusive lives incorporating :
    • Supported Employment
    • Life skills such as managing their own money, cooking and doing their food shopping
    • A range of leisure activities from sewing to sky diving
  • We do our best to match their wants, wishes, needs and interests to one of our support workers.

How do we work ?

We never use physical interventions as a strategy for managing a person’s behaviour.

Instead, we use Positive Behaviour Support (PBS) to promote behaviour change in adults with a learning disability and have had some fantastic results with this approach.  This isn’t about ‘fixing’ a person it’s about skill building with a range of approaches to help them learn new and often more socially acceptable ways of behaving. PBS is based on a principle that if you teach someone a more effective and acceptable behaviour than the challenging one, then the challenging behaviour will reduce.

When can we help ?

The simple answer is probably ‘in most cases’ and also ‘pretty quickly’.  Our record for getting a support package up and running including finding the person a property of their choosing.

But there are some key times in life when Frontier Support could be the answer :

  • When existing care and support arrangements are not working – we don’t give up on people!
  • As the end of formal education approaches and it’s time to consider how adult life will look
  • When a person requiring support is ready to live in their own home

We understand that these can be scary times but are here to help and have a wealth of experience in helping to ease these transitions – both for the person requiring support and their family!

A word about Zetetick Housing

We work closely with charity and specialist housing provider Zetetick Housing whose primary purpose is to find high quality accommodation for their tenants.  They are extremely responsive and work quickly following an assessment from a team to work with the person needing support to find the right property for them.

 

Types of people we support :

Autistic Spectrum Condition

Consistent support is essential for successful living.  We work with individuals in a very structured and pragmatic way ensuing they have as much control as possible.  We build a structure with them that enables them to cope.  We work closely with Dr John Biddulph who has a special interest in Autism so we can call on his skills and expert knowledge in a crisis situation or to help upskill the team around particular issues that people are presenting.

Mental Health

Our team have knowledge and experience of supporting people with mental health.  We support a range of people with very diverse diagnoses including personality disorder, schizophrenia and bi-polar.  For many of the people we support, mental health is an additional need that requires close monitoring and extra support from appropriately trained professionals such as our clinical team.

Learning Disability

The majority of people we work with have a primary diagnosis of a learning disability.  Our approach is to work with them to develop a person centred plan.  Each individual is supported to engage with decision making in their own lives enabling them to take more choice and control every day.

Challenging Behaviour

We work with people who display culturally abnormal behaviour(s) of such intensity, frequency or duration that their physical safety is likely to be placed in jeopardy or their behaviour impacts their access to ordinary community facilities.

 

What we do

Transition

This is often a time of concern for stakeholders and an unknown.  Moving into adulthood has been problematic for people with complex needs.  But we understand this and will work in partnership with schools, care managers and families to ensure good sustainable decisions are made at this crucial time.

Positive Behaviour Support

Positive Behaviour Support is an evidence based approach with the main focus on increasing a person’s quality of life and reducing the frequency and severity of their emitted behaviours.

Supported Living

We have an established relationship with Zetetick Housing but can work with a range of housing providers find accommodation that fits with a person’s existing network.  However, the provision of support and accommodation are not tied together enabling the person to remain in control.  One of the core functions of our team is to help the person maintain their tenancy.

Outreach

We can smaller packages of support to people living in their own homes who need a range of flexible approaches to cover anything from managing medication to building and maintaining their social links in the community.

 

Next steps...

If any of this strikes a chord and you’d like to find out more then please do get in touch on 020 8603 7232.  Lee Elkin, Clara, Tanya or Iqbal in our Behaviourial Support team are the best first port of call and a conversation costs nothing!

If you like what you hear then one of our clinical team would come and carry out an assessment so they could then work with our operations people to design a package of care to suit.  This will also incorporate an Individual Positive Behavioural Support Plan that benchmarks the current situation with regards to behaviours and provides both proactive and reactive strategies.


as told by her Mum
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