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At Frontier Support we resolve people problems by providing imaginative, specialist care and support to people with a variety of needs including Learning Disabilities, Autism, Aspergers, Epilepsy, Mental & Physical Health issues and Challenging Behaviour. We do this in their homes and we’ve been working in this way across London and the South East since 2006.
We love what we do and our aim is to help the people we support to live active and socially inclusive lives incorporating supported employment, life skills such as managing their own money, cooking and doing their food shopping and a range of leisure activities from sewing to sky diving.
We are experts in care and support for vulnerable adults. We are registered with and regulated by the Care and Quality Commission (CQC) and were last inspected in 2016 when we were rated as Good.
We have a large team of wonderful staff. We’re one of the few care providers to give staff permanent contracts and we encourage them all to seek professional qualifications. As a result, our staff turnover rate is far below the industry average, which means much better continuity of care and support.
We’re very proud to have a dedicated in-house behavioural team with many years’ experience in the care and support field and training from the world renowned Tizard Centre and the Institute of Applied Behavioural Analysis. Being able to call on this expertise rather than having to involve the NHS leads to faster decisions for the people we work with and support that is much more responsive to their needs. We also work closely with Dr John Biddulph, specialist provider of Autism and Asperger’s training.
When a person with support needs is introduced to us they are assessed by the behavioural team who then work with the local authority to translate their requirements into support hours. Then our operations team build a programme of support around that person and we do our best to match their wants, wishes, needs and interests to one of our support workers.
Just very recently we were able to ask Dr John Biddulph to do an observation on someone with Autism who was looking for support. John was then able to use his understanding of how this person approached things on both a proactive and reactive basis to build a training package for support staff so they can work in a way that will best support this individual.
Frontier Support is on a range of frameworks across London and the South East but can also work outside these and our services can be funded in a variety of ways :
Our Head Office is in Croydon, where we also manage a purpose designed environment called the Buzzz Hub which provides a safe and welcoming space for people with learning disabilities and complex needs. We currently offer a range of workshops and can accommodate groups of up to 10 including support staff.
In addition, our partnership with specialist housing provider, Zetetick Housing affords the people we support with a genuine choice of suitable accommodation in geographical locations of their choosing where they are not obliged to share. For some people this is often the first step in developing their independence.